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Question 47/102
A business has a proprietary Order Management System (OMS) that creates orders from their website and ... the order. When the order is created in the OMS, an integration also creates an order record in Salesforce ... relates it to the contact as identified by the email on the order. As the order goes through different stages in OMS, the integration also updates it in Salesforce.
It is notified that each update from the OMS creates a new order record in Salesforce.
Which two actions prevent the duplicate order records from being created in Salesforce?
Choose 2 answers
It is notified that each update from the OMS creates a new order record in Salesforce.
Which two actions prevent the duplicate order records from being created in Salesforce?
Choose 2 answers
Correct Answer: B,D
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Recent Comments (The most recent comments are at the top.)
Correct answer is C and D
A and C
The two actions that prevent the duplicate order records from being created in Salesforce are:
A. Use the email on the contact record as an external ID.
C. Use the order number from the OMS as an external ID.
Explanation:
A. Using the email on the contact record as an external ID would ensure that when a new order is created, Salesforce checks if there is already an order with the same contact email. If an order with the same contact email already exists, it can update the existing order instead of creating a new one.
C. Using the order number from the OMS as an external ID ensures that Salesforce checks for uniqueness based on the order number. If an order with the same order number already exists, it can update the existing order instead of creating a new one.
Options B and D are not recommended or applicable in this scenario:
B. Writing a before trigger on the order object to delete any duplicates might be problematic as it may lead to data integrity issues and is generally not a recommended approach.
D. Ensuring that the order number in the OMS is unique is good practice, but Salesforce needs to be informed of the uniqueness using external IDs, so it can perform the necessary operations during integration.
So, the correct answers are A and C....
why do we even care about B? It should be C & D
A and B