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A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

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The Franix - Dec 11, 2023

The FlexCard functionality that can be used to meet this requirement is D. State.

The State functionality allows you to define different states for a FlexCard based on data conditions, and for each state, you can specify different actions. This makes it ideal for controlling the availability of actions based on the status of the case.

The Conditional View feature in FlexCards can indeed be used to display different views based on certain conditions. However, in this specific scenario where the requirement is to control the availability of an action (reopen the case) based on the status of the case, the State functionality is more appropriate.

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