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Question 17/30
Universal Containers has a customer setup process that relies on external database to send customers welcome
& registration emails. When a customer contacts Universal containers via phone they need to receive the welcome emailshortly following the conversation with the UC representative. Universal containers representatives work exclusively in Salesforce and any new customer contacts are created in Salesforce by the representative. The external database exposes a SOAP API for integration with other applications. What Salesforce technology best fulfills this requirement?
& registration emails. When a customer contacts Universal containers via phone they need to receive the welcome emailshortly following the conversation with the UC representative. Universal containers representatives work exclusively in Salesforce and any new customer contacts are created in Salesforce by the representative. The external database exposes a SOAP API for integration with other applications. What Salesforce technology best fulfills this requirement?
