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A largeB2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise. Below, is their current system landscape diagram. The goals for implementing Salesforce follows: 1. Develop a360 view of customer 2. Leverage Salesforce capabilities for Marketing, Sales and Service processes 3. Reuse Enterprise capabilities built for Quoting and Order Management processes Which three systems from the current system landscape can be retired withthe implementation of Salesforce? Choose 3 answers
Correct Answer: B,C,D
The three systems from the current system landscape that can beretired with the implementation of Salesforce are Case Management System, Sales Activity System, and Email Marketing System. These systems can be replaced by Salesforce Service Cloud, Sales Cloud, and Marketing Cloud respectively, which provide similar orbetter capabilities for managing cases, sales activities, and email campaigns. Option A is not correct because Order Management System cannot be retired with the implementation of Salesforce. The company wants to reuse their existing enterprise capabilities for order management processes, which are likely to be complex and customized. Salesforce does not provide a native order management solution for B2C commerce scenarios. Option E is not correct because Quoting System cannot be retired with the implementation of Salesforce. The company wants to reuse their existing enterprise capabilities for quoting processes, which are likely to be complex and customized. Salesforce does not provide a native quoting solution for B2C commerce scenarios.