In Salesforce Health Cloud's Identity Verification framework, you can configure which search parameters (such as date of birth, SSN, phone number, etc.) are used by customer service representatives to verify a member or patient's identity.
To add a new search parameter, you configure an Identity Verification Parameter Item record.
* Identity Verification Parameter Item # Defines the actual search fields that will be used in the verification process.
* These parameter items are tied to the Identity Verification Process Detail to determine how the verification is performed.
Why not the others?
* A. Verification Search Feature - This controls whether identity verification search is enabled, but not the specific search parameters.
* B. Identity Verification Process Detail - This defines the steps and rules of the verification process, but doesn't store the search fields themselves.
* D. Linked Identity Search Detail - Used to configure linked identities across systems, not to add new search parameters.
Salesforce Health Cloud Reference:
# Salesforce Help - Identity Verification in Health Cloud
"To configure the search fields that agents use for member or patient identity verification, create and manage Identity Verification Parameter Item records."
* Salesforce Health Cloud Identity Verification Documentation