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A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC. What should the administrator do when designing the future state business process using FSC features?
Correct Answer: C
To design the future state business process using FSC features, the administrator should create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer". An action plan is a feature that allows users to create templates for common client processes, such as account opening, loan application, or financial review. An action plan template consists of action plan items that define the tasks, subtasks, and deadlines for each step of the process. By creating an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer", the administrator can automate the email reminder process and track and report on the progress in FSC
Recent Comments (The most recent comments are at the top.)
Al - Jan 01, 2025
I disagree with the comment below. The correct answer should be C because accounts can be created for leads, prospects and partners just to name a few.
Reddy - Dec 10, 2024
The best solution for implementing the business process in **Financial Services Cloud (FSC)** is:
### **A) When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.**
**Explanation:** - **Action Plans** in **Financial Services Cloud** are designed to streamline business processes like customer follow-ups and to-do tasks. When a **new account** is created, the administrator can create an **Action Plan** that automatically generates tasks for the relationship manager to follow up with the customer at the specified intervals (2 days, 2 weeks, and 2 months). - This approach ensures that relationship managers have structured tasks to complete and can track their progress in a standardized way, which directly addresses the need to **track and report on progress** in FSC.
### Why the other options are less ideal: - **B) When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months**: This is more relevant to lead management rather than account creation. Since the focus is on following up with customers after they open their first bank account, **creating an action plan on account creation** (rather than lead conversion) is more appropriate.
- **C) When an account status is changed to "Customer", create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months**: While this approach seems reasonable, it assumes that the "Customer" status will be changed after the account creation, which may not always be the case. Also, setting up the action plan at the time of account creation is generally more effective for consistency.
- **D) When an account status is changed to "Customer", send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months**: While email reminders can be useful, relying only on email notifications rather than creating structured **Action Plans** with tasks within Salesforce is less efficient. Action Plans allow for bette...
Recent Comments (The most recent comments are at the top.)
I disagree with the comment below. The correct answer should be C because accounts can be created for leads, prospects and partners just to name a few.
The best solution for implementing the business process in **Financial Services Cloud (FSC)** is:
### **A) When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.**
**Explanation:**
- **Action Plans** in **Financial Services Cloud** are designed to streamline business processes like customer follow-ups and to-do tasks. When a **new account** is created, the administrator can create an **Action Plan** that automatically generates tasks for the relationship manager to follow up with the customer at the specified intervals (2 days, 2 weeks, and 2 months).
- This approach ensures that relationship managers have structured tasks to complete and can track their progress in a standardized way, which directly addresses the need to **track and report on progress** in FSC.
### Why the other options are less ideal:
- **B) When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months**: This is more relevant to lead management rather than account creation. Since the focus is on following up with customers after they open their first bank account, **creating an action plan on account creation** (rather than lead conversion) is more appropriate.
- **C) When an account status is changed to "Customer", create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months**: While this approach seems reasonable, it assumes that the "Customer" status will be changed after the account creation, which may not always be the case. Also, setting up the action plan at the time of account creation is generally more effective for consistency.
- **D) When an account status is changed to "Customer", send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months**: While email reminders can be useful, relying only on email notifications rather than creating structured **Action Plans** with tasks within Salesforce is less efficient. Action Plans allow for bette...