Name: Salesforce.Field-Service-Lightning-Consultant.v2022-05-02.q96 Question 1
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Question 1/96

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

A. Add compact layouts to work orders.

B. Enable knowledge on work orders.

C. Enable path for work orders.

D. Add a lightning component to work orders.

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Gabriel - Oct 07, 2022

C: It ask for key fields and agent instructions and best practices for each spet of service process.

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Question List (96q): 1 commentQuestion 1: Universal containers (UC) wants to standardize the process t...; Question 2: An agent has to create a Work Order for a complex installati...; Question 3: Universal Containers offers 2-hour versus 4-hour appointment...; 1 commentQuestion 4: Which two configurations can companies add to brand the Fiel...; Question 5: What set of configurations make up Scheduling Policies and l...; Question 6: universal container want to track technician van stock using...; Question 7: Universal Containers has a Partner Community. Work Orders ar...; Question 8: one of the universal container customers allow maintenance o...; 1 commentQuestion 9: Universal Containers sells products that are made up of seri...; Question 10: each container consists of multiple parts that are tracked b...; Question 11: an agent has to create a work order for a complex installati...; Question 12: universal containers want to standardize creation of work or...; Question 13: Universal Containers is concerned about the decrease in Asse...; Question 14: Northern Trail Outfitters (NTO) wants to track and report on...; Question 15: Universal Containers would like to enforce a 48-hour SLA to ...; Question 16: Universal container provides services to multiple machines i...; 1 commentQuestion 17: Universal Containers wants to allow Field Technicians to vie...; Question 18: Universal Containers (UC) wants to better understand their s...; 1 commentQuestion 19: universal containers wants to report on the volume of produc...; Question 20: Universal Containers has implemented a Flow that allows Tech...; Question 21: Universal Containers wants to ensure that Service Appointmen...; Question 22: Universal Containers has enabled Field Service Lightning and...; 1 commentQuestion 23: a dispatcher notice that the crew assigned to a service appo...; Question 24: Universal container want to track technician van stock and c...; Question 25: optimization for the Midwest is set to automatically run eac...; Question 26: Universal containers want technicians to view work progress ...; Question 27: time sheet entries can be associated to which two objects? C...; Question 28: Universal container UC has 140 service resources who handle ...; Question 29: universal container wants its technician to follow a standar...; Question 30: Universal Containers is expecting the amount of work to incr...; Question 31: Upon arrival for a Service Appointment, the Field Service Te...; Question 32: Universal Containers is looking to implement Entitlement Man...; 1 commentQuestion 33: Universal container has enabled field service lightning and ...; 1 commentQuestion 34: Universal Containers wants to provide Dispatchers with Accou...; Question 35: When the universal container UC technician installed a produ...; Question 36: Universal containers technicians frequently need to request ...; Question 37: Universal Containers provides multiple service types (i.e, I...; 2 commentQuestion 38: Universal Containers utilizes two contractors, Contractor 1 ...; Question 39: universal container provides installation services for each ...; Question 40: Universal Containers wants to monitor Customer Satisfaction ...; Question 41: Universal Containers (UC) has 140 service resources who hand...; Question 42: a customer makes one appointment for the sales department, a...; Question 43: Universal Containers wants to track the time a Service Resou...; Question 44: Northern Trail Outfitters wants to improve overall responsiv...; Question 45: Universal Containers has identified a business process in wh...; 1 commentQuestion 46: Universal Containers's (UC) Technicians use the iOS Salesfor...; Question 47: A technician reported that the travel time calculated betwee...; 1 commentQuestion 48: northern trail outfitters (NTO) wants to improve costume sat...; 1 commentQuestion 49: What are the two benefits of using field service lightning a...; Question 50: What is the most efficient way for a Consultant to keep Tech...; Question 51: Universal Containers wants to use Work Types, since many of ...; Question 52: When a Universal Containers (UC) Technician installs a produ...; Question 53: Which two features on the Dispatcher Console should the Cons...; Question 54: Universal Containers' DSO (Days Sales Outstanding) is at an ...; Question 55: Which three objects are associated with the work type? Choos...; Question 56: universal container (uc) sells shipping Containers and conta...; Question 57: Northern Trail Outfitters (NTO) wants to automatically dispa...; Question 58: Universal containers want to implement service legal agreeme...; Question 59: Northern Trail outfitters (NTO) want to track the report on ...; Question 60: Approximately 70% of Universal Containers' site visits are i...; Question 61: how should the consultant recommend visualizing the highest ...; Question 62: an inventory manager at universal containers wants to better...; Question 63: Universal containers wants to reduce field service-related c...; Question 64: universal containers are implemented field service lightning...; Question 65: Universal Containers wants to track the total associated pri...; Question 66: the org -wide default sharing for a service appointment Is s...; Question 67: Universal Containers has external resources who only report ...; Question 68: When completing a Work Order in the field, the Technician ne...; Question 69: Northern Trail Outfitters (NTO) wants to improve customer sa...; Question 70: Universal Containers (UC) normally focuses on minimizing tra...; Question 71: A customer wants to return a defective product instead of sc...; Question 72: Universal containers (UC) wants to deploy knowledge to its f...; Question 73: A universal container customer is having issues with three c...; Question 74: Universal Containers wants to reduce field service-related c...; Question 75: Service appointments in a "cannot complete" status may indic...; Question 76: Universal Containers has an initiative to reduce their carbo...; Question 77: Universal Containers is outsourcing work to a third-party Co...; Question 78: which work rule should a field service lightning consultant ...; Question 79: A customer wants return a defective product instead of sched...; Question 80: Each door lock that universal containers (UC) sells have a u...; Question 81: Universal Containers UC wants to ensure that technicians ent...; Question 82: universal containers has identified a business process in wh...; Question 83: Universal Containers' (UC) product named "Widget 1" should a...; Question 84: Universal Containers wants to implement Service Level Agreem...; 1 commentQuestion 85: which configuration can universal containers use to brand th...; Question 86: A Universal Containers' (UC) Technician is completing a serv...; Question 87: Northern trail outfitters (NTO) asks its clients for feedbac...; Question 88: Optimization for the Midwest territory is set to automatical...; Question 89: Universal Containers (UC) has enabled Salesforce Field Servi...; Question 90: Universal Containers (UC) wants to customize Service Reports...; Question 91: Universal Containers occasionally needs to use two technicia...; Question 92: Universal containers requires trained inspectors to make thr...; Question 93: Universal Containers' Customers typically like to be served ...; Question 94: Universal Containers is receiving increased complaints about...; 1 commentQuestion 95: Universal Containers wants to offer customers a Maintenance ...; Question 96: A dispatcher needs to reduce the backlog of service appointm...

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