Name: Salesforce.Field-Service-Lightning-Consultant.v2021-12-23.q96 Question 4
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Question 4

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Question 4/96

Universal Containers needs toimplement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A. Cases Only

B. Work Orders only

C. Cases and Work Orders

D. Parent/Child Work Orders

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

Gabriel - Oct 11, 2022

I think C is the correct answer

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Question List (96q): Question 1: Universal Containers is outsourcing work to a third-party Co...; 1 commentQuestion 2: A Dispatcher notices that the Crew assigned to a Service App...; 2 commentQuestion 3: Universal Containers has identified a business process in wh...; 1 commentQuestion 4: Universal Containers needs toimplement a way to track all in...; 1 commentQuestion 5: Universal Containers sells products that are made up of seri...; Question 6: Universal Containers would like to provide Field Service Tec...; Question 7: Universal Containers (UC) wants to measure their adherence t...; 1 commentQuestion 8: Universal Containers wants to invoice its Customer for the p...; Question 9: Technicians at Universal Containers use the Salesforce Field...; 1 commentQuestion 10: universal container wants to make to easier for its managers...; Question 11: Universal Containers performs service on field assets that r...; Question 12: An employee at Universal Containers performs the role of a D...; Question 13: Universal Containers wants ensure that inventory needed for ...; 1 commentQuestion 14: A Field Service Technician wants the ability to view a list ...; Question 15: Upon arrival for a Service Appointment, the Field Service Te...; Question 16: Approximately 70% of Universal Containers' site visits are i...; Question 17: Universal Containers has implemented a Flow that allows Tech...; 1 commentQuestion 18: A Client Service Representative (CSR) receives a call from a...; Question 19: UniversalContainers typically performs installs, break-fix, ...; Question 20: Universal containers technicians frequently need to request ...; Question 21: Northern Trail Outfitters wants to report on its Assets and ...; Question 22: Universal Containers (UC) wants to customize ServiceReports ...; Question 23: universal containers is evaluating a strategy for reducing t...; Question 24: Universal Containers maintains their service level agreement...; Question 25: Universal Containers isdeploying Field Service Lightning in ...; Question 26: Universal Containers' Customers typically like to be served ...; Question 27: Universal Containers wants to give Field Technicians the abi...; Question 28: Universal container provides multiple service types (i.e ins...; 1 commentQuestion 29: Universal Containers' (UC) product named "Widget 1" should a...; Question 30: What is the most efficient way for a Consultant to keep Tech...; Question 31: A Consultant is helping Universal Containers define its mobi...; 1 commentQuestion 32: northern trail outfitters (NTO) wants to improve costume sat...; Question 33: Northern trail outfitters (NTO) asks its clients for feedbac...; Question 34: A dispatcher of a local power outage. All appointments in th...; Question 35: Universal Containers has Resources working in multiple count...; Question 36: universal containers want to standardize creation of work or...; Question 37: A universal container customer is having issues with three c...; Question 38: Universal Containers provides prompt service and hasmultiple...; Question 39: Universal Containers wants their Technicians to be allowed t...; Question 40: universal container is implementing work order management to...; Question 41: A Field Service Technician wants to view a list of parts con...; 1 commentQuestion 42: Universal containers (UC) wants to standardize the processth...; Question 43: universal containers technician may be assigned to jobs with...; Question 44: universal container (uc) is rolling out inventory management...; 2 commentQuestion 45: Org-Wide Default sharing is set to Private in a Salesforce o...; 2 commentQuestion 46: Universal Containers's Technicians may be assigned to Jobs w...; 1 commentQuestion 47: an agent has to create a work order for a complex installati...; 2 commentQuestion 48: Universal Containers wants to track the work that is perform...; 1 commentQuestion 49: Universal Containers wants Field Technicians to capture cust...; Question 50: Northern Trail outfitters (NTO) want to track the report on ...; 1 commentQuestion 51: universal containers has customers who have previously negot...; Question 52: an inventory manager at universal containers wants to better...; 1 commentQuestion 53: Universal Containers wants their Field Technicians to indica...; Question 54: which object can be used to share service appointments with ...; Question 55: Universal Containers has a Partner Community. Work Orders ar...; Question 56: Universal Containers provides installation, repair, andconsu...; Question 57: What are the two benefits of using field service lightning a...; 1 commentQuestion 58: Universal Containers wants to offer customers a Maintenance ...; Question 59: When should both the Root Work Order and Root Work Order Lin...; 1 commentQuestion 60: universal containers wants to report on the volume of produc...; Question 61: A customer wants return a defective product instead of sched...; Question 62: universal container requires trained inspectors to make 3 si...; Question 63: Universal Containers (UC) uses two contractors, Contractor 1...; Question 64: universal containers want to limit their technicians view of...; Question 65: Universal Containers wants theirTechnicians to record an Ass...; Question 66: Universal Containers wants to provide a pro-formal invoice t...; Question 67: Universal Containers has a call center that responds to requ...; Question 68: A Field Technician from Universal Containers arrived onsite ...; Question 69: Dispatches at Universal Containers want to ensure the Resour...; Question 70: Universal Containers wants to provide Dispatchers with Accou...; Question 71: Universal Containers would like to engage Contractors and Cu...; Question 72: Universal containers provides multiple service types (i.e., ...; Question 73: Universal containers (UC) have enabled field service lightni...; Question 74: Universal Containers sells widgets with multiple components....; Question 75: Universal container want to track technician van stock and c...; Question 76: To ensurethat preventative maintenance work can be completed...; 2 commentQuestion 77: Universal Container's Dispatchers want to visualize the plan...; Question 78: Universal Containers wants to ensure that only Field Technic...; Question 79: a dispatcher notice that the crew assigned to a service appo...; Question 80: some technicians report that they are unable to login to the...; Question 81: Whichfields on service appointments help ensure that they ar...; Question 82: universal containers are implemented field service lightning...; Question 83: A Technician is onsite where there is no connectivityand is ...; Question 84: When a Universal Containers (UC) Technician installs a produ...; 1 commentQuestion 85: Universal Containers is implementing Field Service Lightning...; Question 86: Universal Containers is looking to implement Entitlement Man...; 1 commentQuestion 87: Universal Containers has installed base equipment that requi...; 1 commentQuestion 88: Universal Containers utilizes two contractors, Contractor 1 ...; Question 89: Universal Containers wants to track how much timeeach Techni...; Question 90: Optimization for the Midwest territory is set to automatical...; Question 91: Universal container UChas 140 service resources who handle 2...; 1 commentQuestion 92: Universal container needs to verify that a repair job has be...; Question 93: universal containers wants to provide a view of emergency wo...; Question 94: Universal Containers wants to automatically create Work orde...; Question 95: Universal containers (UC) wants to schedule work orders only...; Question 96: Universal Containers wants to reduce their mean-time-to-serv...

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