Experience-Cloud-Consultant Exam Dumps | Universal Containers has implemented Chat, but agents are complaining that they have to capture several

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Question 40/49

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A. Enable Chat for only authenticated users and pass the user's information on hidden fields.

B. Deploy a unique chat per topic.

C. Create a pre-chat form to fill out before initiating Chat.

D. Create a flow for customers to fill out before initiating Chat.

Question 40/49

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