Experience-Cloud-Consultant Exam Dumps | Northern Trail Qutfitters implemented a chatbot on its Experience site. Which three KPIs could be used

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Question 4/45

Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A. Case deflection

B. Average Handle Time compared to Bot Session Time

C. Case Type by Issue

D. CSAT (Customer Satisfaction score)

E. Number of lead records created

Question 4/45

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