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Question 12/39

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

B. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

C. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

D. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.

Question 12/39

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