Valid Energy-and-Utilities-Cloud Dumps shared by ExamDiscuss.com for Helping Passing Energy-and-Utilities-Cloud Exam! ExamDiscuss.com now offer the newest Energy-and-Utilities-Cloud exam dumps, the ExamDiscuss.com Energy-and-Utilities-Cloud exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com Energy-and-Utilities-Cloud dumps with Test Engine here:
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal. What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?
Correct Answer: B
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents.References= Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience:https://www.salesforce.com/products/community-cloud/industries/energy-utilities/