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Question 53/79
Universal Containers uses multiple Salesforce orgs for its different lines of business (LOBs). In a recent analysis, the architect found that UC could have a more complete view of its customers by gathering customer data from different orgs.
What two options can an architect recommend to accomplish the customer 360-degree view?
Choose 2 answers
What two options can an architect recommend to accomplish the customer 360-degree view?
Choose 2 answers
Recent Comments (The most recent comments are at the top.)
A. Migrate from multi-org to single-org strategy, consolidating customer data in the process
Explanation: By consolidating into a single-org strategy, all customer data resides in one Salesforce org. This eliminates data silos and provides a centralized view of customer information. However, this approach involves significant effort in data migration, harmonizing processes, and managing the impact on existing business units.
B. Implement a Hub-and-Spoke multi-org strategy by consolidating customer data in a single org, which will be the master of customer data, and using integration strategies to let the LOBs orgs read and write from it
Explanation: This strategy retains the multiple-org structure but creates a centralized "hub" org to act as the master source for customer data. Data from each org is integrated into the hub, and LOB orgs access customer information from this central hub. It’s a scalable and practical approach, leveraging integration technologies like Salesforce Connect, APIs, or middleware platforms (e.g., Mulesoft)....
C is better solution than A.
Because we have different lines of business , so we can not migrate from multi-org to single-org strategy, it not recommended.
Using a manage package to automatically consolidates customer to one place is better.
A and B for sure!
I'd say A and B. Never heard about approach of consolidating data by installing some packages (and definitely not a managed package in this intra company scenario!).