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Question 23/75
Universal Containers (UC) is facing data quality issues where Sales Reps are creating duplicate customer accounts, contacts, and leads. UC wants to fix this issue immediately by prompting users about a record that possibly exists in Salesforce. UC wants a report regarding duplicate records. What would be the recommended approach to help UC start immediately?
Recent Comments (The most recent comments are at the top.)
Satish, honestly the question doesn't say anything about blocking, but would like to "promt" the users about it, so I would stick with B
If the action is report salesforce will show the possibility of duplicate record but it wont block the creation of the new record. If its BLOCK then salesforce will show duplicate record and also block the new creation of duplicate record. Answer could be "C". please verify once.