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Question 15/77
UC is trying to switch from legacy CRM to salesforce and wants to keep legacy CRM and salesforce in place till all the functionality is deployed in salesforce. The want to keep data in synch b/w Salesforce, legacy CRM and SAP. What is the recommendation.
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D. Integrate legacy CRM to Salesforce and keep data in synch till new functionality is in place.
This recommendation is based on the following considerations:
Data Synchronization: Integrating the legacy CRM with Salesforce ensures that data remains synchronized between the two systems during the transition period. This is crucial for maintaining operational continuity and ensuring that users have access to the most current and accurate information, regardless of which system they are using.
Seamless Transition: By keeping the legacy CRM and Salesforce in sync, UC can gradually transition processes and data to Salesforce without disrupting ongoing operations. This phased approach allows for testing and validation of Salesforce functionality while still relying on the legacy CRM where necessary.
Comprehensive Integration: Additionally, integrating Salesforce with SAP and ensuring that SAP is also integrated with the legacy CRM (as necessary) ensures that all critical business systems are connected. This holistic integration strategy supports a unified view of data across the organization's IT landscape, facilitating more informed decision-making and streamlined business processes....