DEX-403 Exam Dumps | SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE

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Declarative Development for Platform App Builders in Lightning Experience
Salesforce.DEX-403.v2025-06-23.q131
Question 35

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Question 35/131

SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

A. Include Surveys as a Case related list

B. Case Validation Rules

C. Add Path to the top of the Case layout

D. Guided Action Flows on the record page

Correct Answer: D

Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone. Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues

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