DEV-450 Exam Dumps | The support group at Universal Containers wants agents to capture different information for product support

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Salesforce.DEV-450.v2020-11-15.q22
Question 6

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Question 6/22

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
Which three features should an administrator use to meet these requirements? (Choose three.)

A. Field-level security

B. Record types

C. Permission sets

D. Page layouts

E. Support processes

Correct Answer: B,D,E

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Question List (22q): Question 1: Which statement about products and price books is true? (Cho...; Question 2: Sales management at Universal Containers needs to display th...; Question 3: Universal Containers organization wide defaults for Leads ob...; Question 4: A sales executive at Universal Containers wants to be notifi...; Question 5: Which three fields are available in Locale Settings on the U...; Question 6: The support group at Universal Containers wants agents to ca...; Question 7: A marketing user has received a file of leads to import into...; Question 8: An opportunity record, created with a close date of July 30,...; Question 9: Universal Containers has three different support groups. Eac...; Question 10: The sales team at Universal Containers wants an easy solutio...; Question 11: When working on opportunities, sales representatives at Univ...; Question 12: Universal Containers is using a private sharing model. The U...; Question 13: How many filters can be added to a dashboard?...; Question 14: Which three settings are controlled by a user's profile? (Ch...; Question 15: Which two are capabilities of the content delivery feature o...; Question 16: Which two levels of access should be set when sharing a docu...; Question 17: Universal Containers wants to understand all of the configur...; Question 18: Which two types of record access should an administrator gra...; Question 19: When the multiple currencies feature is enabled, what curren...; Question 20: The administrator at Universal Containers will create a cust...; Question 21: What must an administrator do when creating a record type?...; Question 22: Support agents at Universal Containers research solutions to...

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