CRT-450 Exam Dumps | Cloud Kicks has a multi-screen flow that its call center agents use when handling inbound service desk

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Question 43/84

Cloud Kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls.
At one of the steps in the flow, the agents should be presented with a list of order numbers and dates that are retrieved from an external order management system in real time and displayed on the screen.
What should a developer use to satisfy this requirement?

A. An outbound message

B. An Apex REST class

C. An Apex controller

D. An invocable method

Correct Answer: B

An Apex REST class can be used to retrieve real-time data from an external order management system. The flow can then call the REST class to display the retrieved data on the screen dynamically.
Reference:Apex REST Web Services

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