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Question 4/150

Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this? Choose 2 answers

Recent Comments (The most recent comments are at the top.)

R F - Jan 14, 2023

A and D is correct. Public Read Only does not allowing editing. MGP has a fundamental misunderstanding of CRED permissions.

MGP - Aug 21, 2022

The correct answer should be C,D.
You should not set the OWD to Public Read/Only or else all cases will be editable even if its for other groups.

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Question List (150q)
Question 1: Universal Containers would like to automatically assign a sp...
Question 2: Universal Containers allows all employees to submit reviews ...
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2 commentQuestion 4: Universal Containers is rolling out a new customer service p...
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1 commentQuestion 6: UVC uses a custom object to track site visits, When the stat...
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1 commentQuestion 12: UVC is importing 1000 records into salesforce. They want to ...
Question 13: At Universal Containers, the Account object has a Master-Det...
Question 14: Which opportunity standard field is available tobe configure...
1 commentQuestion 15: UV has a customer base where many customers have the same or...
Question 16: Universal container needs to update a field on an account wh...
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Question 18: Which statement is true when using record types to control p...
3 commentQuestion 19: Universal Containers wants to its sales team to only see the...
2 commentQuestion 20: The app builder needs to change the data types of new custom...
Question 21: Universal Containers (UC) has large data volumes and is near...
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2 commentQuestion 25: When a user creates an account report, the user does not see...
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1 commentQuestion 35: Universal Containers (UC) maintains information for over 2 m...
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Question 38: Person Accounts Choose 2 answers...
2 commentQuestion 39: Which values must be defined when creating a new Opportunity...
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1 commentQuestion 46: What should an app builder do to upgrade an unmanaged packag...
1 commentQuestion 47: Universal Containers is setting up Salesforce for the first ...
3 commentQuestion 48: Which two statements are true about an External ID field? Ch...
1 commentQuestion 49: Universal Con conducts evaluations of their sales reps using...
Question 50: Which of the following can be source of report chart placed ...
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Question 52: Universal Containers has two types of applicants, hourly and...
Question 53: Which type of relationship can be defined with external obje...
Question 54: UC wants to standardize their business logic. They want to e...
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1 commentQuestion 57: What is a key consideration when using Unmanaged packages? C...
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Question 75: What is a true statement regarding master-detail relationshi...
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Question 101: Universal containers uses a private Account sharing model. T...
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