CRT-271 Exam Dumps | Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails.

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Question 101/116

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

A. Guest Accessto the Support API

B. Email templates

C. Question-to-case

D. Web-to-case

Correct Answer: A,D

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