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Question 2/38

Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?

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Question List (38q)
Question 1: When custom fiscal year is enabled, which two statements app...
Question 2: Universal Containers wants support agents skilled in a parti...
Question 3: Universal Containers has two business groups, Products and S...
Question 4: Which two object records can be synced with Lightning Sync?...
Question 5: When case assignment rules are being set up, in which two pl...
Question 6: Universal Containers requires that the organization-wide def...
Question 7: What type of field do Administrators use when creating a jun...
1 commentQuestion 8: What does campaign influence allow a user to do?...
Question 9: Which three permissions are set in a user's profile? (Choose...
Question 10: What are two considerations when configuring the lead conver...
Question 11: A case is created from a web form. If no active assignment r...
Question 12: What is a valid organization-wide default option for the Acc...
Question 13: The VP of Sales at Universal Containers requested that "Verb...
Question 14: Which two settings can a System Administrator enable in the ...
Question 15: Universal Containers is onboarding ten new employees in two ...
Question 16: Which three are Chatter features? (Choose three.)...
Question 17: Universal Containers has a marketing team set up as a public...
1 commentQuestion 18: Which two are purposes of the AppExchange? (Choose two.)...
Question 19: A Lightning for Outlook layout can be assigned to which two ...
Question 20: A system administrator at Universal Containers created a new...
1 commentQuestion 21: How can an Administrator allow all internal users to view a ...
Question 22: When importing data, what happens if some records do not mee...
Question 23: Which three options are available when customizing a report?...
Question 24: When converting a lead, how can an administrator capture cus...
Question 25: Which two actions can be completed with a workflow field upd...
3 commentQuestion 26: What will happen when a user attempts to log in to Salesforc...
Question 27: Which two benefits are realized when using Lightning Email C...
Question 28: What must an administrator do when creating a record type?...
Question 29: Universal Containers wants to create a custom object to capt...
Question 30: Which two ways should Knowledge articles be used? (Choose tw...
Question 31: A system administrator at Universal Containers needs to tran...
Question 32: Which two should an administrator consider when configuring ...
Question 33: Which two chart types should be used to display summary valu...
2 commentQuestion 34: Universal Containers tracks both customer issues and user is...
1 commentQuestion 35: To ensure compliance with a platinum Service Level Agreement...
Question 36: Which two statements are correct regarding an approval proce...
Question 37: Which two statements must be considered when activating and ...
2 commentQuestion 38: A user profile has login hour restrictions set to Monday thr...