B2C-Solution-Architect Exam Dumps | An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams

Valid B2C-Solution-Architect Dumps shared by ExamDiscuss.com for Helping Passing B2C-Solution-Architect Exam! ExamDiscuss.com now offer the newest B2C-Solution-Architect exam dumps, the ExamDiscuss.com B2C-Solution-Architect exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com B2C-Solution-Architect dumps with Test Engine here:

Access B2C-Solution-Architect Dumps Premium Version
(154 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 11/21

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.

B. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.

C. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.

D. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.

Question 11/21

LEAVE A REPLY

Download PDF File