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Question 2/23
The following promotions are configured with no exclusivity (can be combined with any other promotion) in a
-1month campaign:
* Free correct- in -store shipping
* 20% accessories products discount, applies for all customers
* $5 off coupon based discount, sent to a selected group of customers
The combination of above promotions allows customers to get 16 socks for free in store. This was unintended, and the Client If considering disabling the coupon. The Client is concerned about a potential spike in the number of Call Center calls from customers who had the coupon code added to their baskets before it was disabled. As basket lifetime is set to 30 days for all customers, this can continue for the full length of the campaign.
What solution should the Architect suggest to keep the Call Center calls to a minimum?
-1month campaign:
* Free correct- in -store shipping
* 20% accessories products discount, applies for all customers
* $5 off coupon based discount, sent to a selected group of customers
The combination of above promotions allows customers to get 16 socks for free in store. This was unintended, and the Client If considering disabling the coupon. The Client is concerned about a potential spike in the number of Call Center calls from customers who had the coupon code added to their baskets before it was disabled. As basket lifetime is set to 30 days for all customers, this can continue for the full length of the campaign.
What solution should the Architect suggest to keep the Call Center calls to a minimum?
