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An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email?
Correct Answer: A
Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2
Recent Comments (The most recent comments are at the top.)
HoangND - Sep 07, 2026
Wrong. According to Salesforce ORDER of excecution, Auto-response rule run BEFORE Process Builder. So the answer is B or C ( the answer were written wrong. One of them is send using template 2 )
Recent Comments (The most recent comments are at the top.)
Wrong. According to Salesforce ORDER of excecution, Auto-response rule run BEFORE Process Builder. So the answer is B or C ( the answer were written wrong. One of them is send using template 2 )