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Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject. How should the system administrator modify thr report meet this request?
Correct Answer: B
A row-level formula is a formula that evaluates each row in a report and returns a value based on one or more fields in that row. A row-level formula can be used to create a new column in a report that indicates whether the case subject contains the words 'Alpha Shoe' or not. References: https://help.salesforce.com/s/articleView?id=sf.reports_row_level_formulas.htm&type=5
Recent Comments (The most recent comments are at the top.)
Sid - Dec 19, 2024
B is correct. The requirement is to 'Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.'.......by exposing a formula on the record, we can mark it yes or no, to signify that the subject line contains the shoe line name or not.
Recent Comments (The most recent comments are at the top.)
B is correct. The requirement is to 'Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.'.......by exposing a formula on the record, we can mark it yes or no, to signify that the subject line contains the shoe line name or not.
D. Include a contains filter on Subject.