Advanced-Administrator Exam Dumps | A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in

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Question 32

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Question 32/141

A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

A. The contact has NOT been manually shared with the manager

B. The contact is NOT linked to an account

C. Contact sharing settings are Private

D. Contact sharing settings have Grant Access Using Hierarchies unchecked

Correct Answer: C

Recent Comments (The most recent comments are at the top.)

Manminder Singh Thakur - Sep 25, 2024

Answer should only be B. The contact is NOT linked to an account
Contacts that aren't linked to an Account are always private, regardless of your organization's sharing model. Only the owner of the contact, System Administrators, or users with "View All" for Contacts, or "View All Data" can view personal contacts.

domi - Jul 18, 2024

In Salesforce, the role hierarchy allows automatic sharing of records with users higher up in the hierarchy. However, this automatic sharing only takes place if the option ‘Grant Access Using Hierarchies’ is enabled in the sharing settings for the object in question.
If a sales manager cannot view a contact held by a salesperson below him/her in the role hierarchy, the most likely reason is that the contact sharing settings have the option ‘Grant Access Using Hierarchies’ disabled. This prevents the automatic sharing of contacts along the role hierarchy.

Prakhar - Nov 27, 2023

B is the right answer.

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