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Department of Disaster Assistance has started implementing a "Grants Management" project using Agentforce Public Sector tools. As part of the business process, the department staff has to send an agreement to the Grant Seeker on the funding amount and related conditions. The turnaround time from both parties in exchanging the documents with signatures takes longer than expected. What is the best way to solve the problem using the available toolkit with minimum/less coding?
Correct Answer: C
The product-native, low-code solution is to use Salesforce's DocuSign integration together with the supplied generic DocuSign OmniScript rather than designing Apex-based envelope handling. Salesforce currently documents the sample OmniScript under the exact technical name GenericDocuSign /sendEsignature . It sends one or more documents associated with standard objects such as Opportunity, Order, or Quote-and supported custom objects-to DocuSign for electronic signature. The user selects the recipients and documents, reviews the routing order, and sends the envelope directly through the guided OmniScript. Salesforce also provides a Send for eSignature (Generic) action that launches this OmniScript, minimizing custom development and allowing the signed-document status to be tracked using Generic DocuSign Envelope functionality. Therefore, option C represents the intended answer. The option's GenericDocuSign/sendSignature wording reflects older/abbreviated exam terminology; Salesforce's current documented component is GenericDocuSign /sendEsignature. Option A refers to an "ObtainSignature" process rather than the send-for-signature flow needed when agreements must be transmitted to external grantseekers. Options B and D introduce the separate managed-package/Flow architecture when the supplied OmniScript capability already solves the requirement with less custom implementation. Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge - DocuSign integration; electronic signatures; GenericDocuSign/sendEsignature; OmniStudio document workflow.
