AP-209 Exam Dumps | Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated

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Question 24/33

Universal Containers is currently using the 'Resource Efficiency' feature in Field Service. The estimated duration for a replacement job is one hour, and the efficiency setup is as follows:
X is an expert, 'Efficiency' = 2.00 Y is a technician, 'Efficiency' = 1.00 Z is a junior technician, 'Efficiency' =
0.50
What will be the calculated duration of the Service Appointment when assigned to the different Service Resources?

A. Estimated duration for X = 30 min, Y = 60 min, Z = 90 min

B. Estimated duration for X = 30 min, Y = 60 min, Z = 120 min

C. Estimated duration for X = 120 min, Y = 60 min, Z = 30 min

D. Estimated duration for X = 60 min, Y = 60 min, Z = 60 min

Correct Answer: B

Resource Efficiency is a multiplier that adjusts how long a particular resource needs to complete a job:
duration = base duration / efficiency. An expert (efficiency > 1) takes less time, and a junior (efficiency < 1) takes more.
* Option B is correct. Applying the formula to a base 60-minute job: X = 60 / 2.00 = 30 minutes, Y = 60
/ 1.00 = 60 minutes, Z = 60 / 0.50 = 120 minutes.
* Option A is incorrect because 90 minutes for Z does not match the formula; 60 / 0.5 = 120, not 90.
* Option C is incorrect because it inverts the relationship - an expert takes less time, not more.
* Option D is incorrect because it ignores efficiency entirely.

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