ADX261 Exam Dumps | A recent work task analysis for a service center revealed that service agents perform the same steps

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Question 53/88

A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve efficiency of this operation. the What is a recommended Service Cloud feature that improves the process?

A. Global Quick Action

B. Macros

C. Quick text

Correct Answer: B

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