ADM-201 Exam Dumps | Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification

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Question 4/103

Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose 2)

A. Auto-response rule step set for status of closed

B. Notify Contact checkbox on close page layout

C. Case Close Template in the Support Settings

D. Add the Knowledge component to the closed layout

Correct Answer: B,C

Comprehensive and Detailed Explanation From Exact Extract:
* Add the Notify Contact checkbox to the Close Case page layout; when selected, Salesforce sends a case closure email.
References:
Salesforce Help: Set Up Case Close Page Layouts (Notify Contact) - (Help) cases_fields_close_case_layout.
htm
Salesforce Help: Support Settings (Case Close Email Template) - (Help) support_settings.htm

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