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Question 53/73

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

A. Configure a flow to assign the cases to the queue.

B. Use assignment rules to set the queue as the owner of the case.

C. Create a new queue and add Cases as an available object.

D. Add Cass to the existing queue as available object.

Recent Comments (The most recent comments are at the top.)

Phil - Feb 25, 2023

Elena have right!

SF - Dec 30, 2022

A and B
https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-case-queues-assignment-rule#:~:text=Add%20a%20rule%20entry%20that%20assigns%20Product%20Support,that%20assigns%20inquiry%20cases%20to%20the%20Inquiry%20queue

Yesman - Nov 18, 2022

B & D

Prioritize, distribute, and assign records to teams who share workloads. Access queues from
list views. Queue members can jump in to take ownership of any record in a queue. They’re
available for cases, contact requests, leads, orders, custom objects, service contracts, and
knowledge article versions.

DAEHOO - Oct 25, 2022

c and d

Elena - Oct 08, 2022

Wrong. Cases are not assigned to a queue using a flow but using and assignment rule, and existing queue is used for tasks so it cannot be used to assign cases unless first you add cases as available object. You could also create a new queue, but it makes no sense as it is said that it is the same team.
True response must be b and d

Question 53/73

Recent Comments (The most recent comments are at the top.)

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