Name: Salesforce.ADM-201.v2022-01-17.q124 Question 67
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Question 67

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Question 67/124

Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Use an interview flow to capture Case details.

B. Direct users to Global Search to look for similar cases.

C. Configure Knowledge with articles and data categories.

D. Create a custom object to capture popular Case resolutions.

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Sachin Shet - Nov 22, 2024

correct answer Configure Knowledge with articles and data categories.

Ashwini M - Jun 06, 2024

C is right answer

Ankit - May 04, 2023

It should be C because question is related to finding documentation.

변동현 - Feb 05, 2023

B is right answer

Ramkrishna - Jan 01, 2023

C is right answer

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