ADM-201 Exam Dumps | Universal Containers uses a private sharing model for Cases. Each product line has several product specialists

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Question 32/111

Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving the Product line. How should the System Administrator meet this requirement?

A. Add the product specialists to the Account Team for each Account that has purchased a product from the product line.

B. Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.

C. Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.

D. Create a criteria-based Case Sharing Rule to share corresponding Cases with the product specialist role.

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

ROHIT - Sep 04, 2022

Correct ans is A as shown on official Salesforce

https://trailhead.salesforce.com/content/learn/modules/administrator-certification-prep-setup-and-objects/study-up-on-org-setup?trail_id=administrator-certification-prep

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