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Question 86/106
When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.
Correct Answer: B,D
- Question List (106q)
- 1 commentQuestion 1: Universal containers set the organization-wide defaults for ...
- Question 2: What are two features of Knowledge? Choose 2 answers...
- 3 commentQuestion 3: When opening a case with Salesforce Support, the case reques...
- Question 4: Where can a system administrator assign a page layout? Choos...
- 2 commentQuestion 5: Which two action should an administrator perform to provide ...
- 2 commentQuestion 6: Ursa Major Solar uses data from the grand total of a custom ...
- Question 7: The marketing team at universal containers wants to send an ...
- Question 8: A System Administrator attempts to deactivate a user but rec...
- Question 9: A Sales Manager at Ursa Major Solar needs to rename and dele...
- Question 10: Supervisors at Universal Containers have read access to Cont...
- Question 11: A System Administrator needs to import new leads from a trad...
- Question 12: Sales reps should not be able to create leads, delete their ...
- Question 13: What type of field allows users to input text, images, and l...
- Question 14: Universal Containers has purchased additional licenses for f...
- Question 15: What will happen when a user attempts to log In to Salesforc...
- Question 16: Anytime an Opportunity is moved to Closed Won, Sales reps at...
- Question 17: High Priority cases at Ursa Major Solar need to get a respon...
- 1 commentQuestion 18: Sales executives at Ursa Major Solar (USM) frequently schedu...
- Question 19: Ursa Major Solar recently purchased 15 new Salesforce licens...
- 1 commentQuestion 20: The VP of Marketing wants Sales Reps to get updates when mat...
- Question 21: Universal Containers has decided to implement Salesforce Ein...
- Question 22: Which three settings are controlled by a users profile? Choo...
- Question 23: What describes the relationship among the case, asset and co...
- Question 24: Universal Containers wants support agents skilled in a parti...
- 1 commentQuestion 25: Users at Ursa Major Solar are trying to create Opportunities...
- Question 26: The administrator at Universal Containers will create a cust...
- Question 27: What are two valid assignee options when configuring Case As...
- Question 28: Ursa Major Solar has an opportunity record with a close of N...
- Question 29: Criteria-based sharing rules can be created for which object...
- Question 30: Which three are Chatter features? (Choose three.)...
- Question 31: Which of the following objects cannot be imported via the Sa...
- Question 32: Ursa Major Solar is bringing a new type of solar panel to ma...
- Question 34: What should a system administrator consider when deleting a ...
- Question 35: Which two types of records can be transferred from one user ...
- Question 36: Universal Containers has a private sharing model on Opportun...
- Question 37: Sales management at universal containers needs to display th...
- Question 38: A new custom object called Manufacturers has been created fo...
- Question 39: What are two Final Approval Actions in an Approval Process? ...
- Question 40: How should a System Administrator configure a report for eac...
- Question 41: Which currency is used as the basis for all currency convers...
- Question 42: Users are trying to create Opportunities and are receiving e...
- Question 43: The Universal Containers Administrator is editing the page l...
- Question 44: Universal Containers uses a private snaring model for Accoun...
- 1 commentQuestion 45: What are the defaults for Org wide Default (OWO) and Profile...
- Question 46: What should an administrator consider when setting up Case F...
- Question 47: The VP of Sales is using Collaborative Forecasting to track ...
- Question 48: Which configuration option shows sales representatives the f...
- Question 49: Which dashboard component can display data from the summary ...
- Question 50: A user profile has a login hour restriction set to Monday th...
- Question 51: Universal Containers wants to ensure that High Priority case...
- 1 commentQuestion 52: A user with administrator privileges accidentally deleted a ...
- Question 53: Universal Containers uses a Private data access model for Ca...
- 1 commentQuestion 54: What type of record access can an administrator grant (2 ans...
- Question 55: What can a System Administrator specify in the Company Infor...
- Question 56: What does a page layout allow an administrator to control?...
- Question 57: A system administrator at Universal Containers created a new...
- Question 58: Which two ways allow a sales user to relate an opportunity t...
- Question 59: What level of access can be set when sharing a document fold...
- Question 60: Which two dashboard components display data from the summary...
- Question 61: What are two ways to customize basic reports using Lightning...
- Question 62: What are two good use cases for a Salesforce approval proces...
- Question 63: Which type of field do administrators use when creating a ju...
- Question 64: The Universal Containers' CEO does not want to see the list ...
- Question 65: Universal Containers has Public Read/Write Organization -Wid...
- Question 66: Which two statements about products and price books are true...
- Question 67: A System Administrator created a workflow rule that sends em...
- 2 commentQuestion 68: Which two objects can an administrator customize the Stage S...
- Question 69: Universal Containers wants the sales team to access informat...
- 2 commentQuestion 70: Ursa Major Solar customers are starting to request custom-si...
- Question 71: Ursa Major Solar needs its sales users to be able to do the ...
- Question 72: Salesforce Content management includes which of the followin...
- Question 73: Marketing has requested that the System Administrator update...
- Question 74: A sales user at universal container has updated the opportun...
- Question 75: A new approval process is being adapted by Ursa Major Solar....
- Question 76: What is an option when customizing a report? (3 answers)...
- Question 77: The User Locale setting affects the format of (Choose 4 answ...
- Question 78: In which two places should cases be assigned when case assig...
- Question 79: Universal Containers wants to understand all of the configur...
- Question 80: What is a valid organization -wide default option for the Ac...
- Question 81: Ursa Major Solar (UMS) wants to assign a Lightning for Outlo...
- Question 82: A user at Universal container reports an error message when ...
- Question 83: What tab setting on a profile makes a tab NOT accessible on ...
- Question 84: Which two statements are correct regarding an approval proce...
- Question 85: In which situation is the Case Contact notified when a suppo...
- Question 86: When designing a Case management solution to increase agent ...
- Question 87: Under which three conditions should a validation rule be use...
- Question 88: An opportunity record with a close date of July 30 meets the...
- 1 commentQuestion 89: Sales reps are supposed to create a record on a child object...
- Question 90: What are three considerations when a user is importing data ...
- Question 91: Which two statements apply when custom fiscal year is enable...
- Question 92: A Lightning for Outlook layout can be assigned to which two ...
- Question 93: The sales users at Universal Containers need to view their o...
- Question 94: Which report should a System Administrator use to display th...
- Question 95: Universal Containers has a custom object named Feedback whic...
- Question 96: Northern Trail Outfitters (NTO) is concerned that employees ...
- Question 97: A previous administrator is no longer at Universal Container...
- Question 98: A sales manager at Universal Containers wants to rename and ...
- Question 99: Which two settings can a system administrator enable in the ...
- Question 100: How should a System Administrator prevent a user from loggin...
- Question 101: Previous Ursa Major sales representatives worked on approxim...
- Question 102: Universal Containers have a demonstration booth at a trade s...
- Question 103: The sales operations team ta Universal Containers purchase a...
- Question 104: What are two considerations when configuring the lead conver...
- Question 105: A Salesforce Administrator is creating a new user. What shou...
- Question 106: A time -dependent action Is placed In the workflow queue whe...
