CMRP Exam Dumps | What is the most common reason for adopting a Total Quality Management system?

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Question 15/83

What is the most common reason for adopting a Total Quality Management system?

A. To improve customer satisfaction

B. To decrease delivery time

C. To increase employee buy-in

D. To reduce delivery expenses

Correct Answer: A

The most common reason for adopting a Total Quality Management system is to improve customer satisfaction. Total Quality Management systems are designed to anticipate and meet the expectations of customers. It may be that the implementation of a Total Quality Management system will diminish delivery time and expense, but these are not the primary goals of implementation. Similarly, increased employee buy-in is necessary for the implementation of a TQM system, and may indeed be one of the positive byproducts of such implementation, but it is not the reason for implementing TQM.

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