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An Administrator wants to customize an e-mail notification using HTML and maintain the existing format of the standard message. Which tags should the Administrator add to achieve this? Note: There are 2 correct answers to this question.
Correct Answer: A,B
Step by Step Explanation with exact Extract from SAP SuccessFactors Learning documents: * Understanding Email Notification Customization: * SAP SuccessFactors Learning allows HTML customization of email notifications while maintaining the standard message format. * Supported HTML Tags: * (A):Used for bold text in notifications. "Thetag is supported in email notification templates to format text as bold, enhancing readability" (SAP SuccessFactors Learning Admin Guide, Notification Configuration). * (B): Defines the HTML structure of the email. "The tag is used to structure email notifications, ensuring proper rendering in email clients" (SAP SuccessFactors Learning Admin Guide, Notification Configuration). * How to Customize: * In System Administration > Configuration > Notification Templates, administrators add these tags to customize emails. * Extract from SAP SuccessFactors Learning Documentation (SAP Help Portal, Admin Guide, Notification Customization): "To customize email notifications with HTML, use supported tags like for bold text and to define the email structure in System Administration > Configuration > Notification Templates." * Why Other Options are Incorrect: * Option C ( ): Preformatted text is not commonly used in notifications. "The tag is not typically supported for email notifications" (SAP SuccessFactors Learning Admin Guide). * Option D ( ): Horizontal rules are not standard for notifications. "The tag is not used in standard email notification templates" (SAP SuccessFactors Learning Admin Guide). * Conclusion: * The Administrator should use and tags to customize email notifications, as specified in options A and B.