C_TB1200_10 Exam Dumps | A service representative creates a service call at midnight for a customer with a contract The contract's

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SAP.C_TB1200_10.v2022-07-23.q27
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Question 14/27

A service representative creates a service call at midnight for a customer with a contract The contract's service level agreement specifies a resolution time of 8 hours The service call shows a resolution deadline of noon.
Why is the deadline further out than 8 hours?

A. The time period for resolution begins once a technician is assigned.

B. The response time from the contract is added to the resolution time.

C. The equipment card contains a different resolution time.

D. Resolution time calculation is affected by the hours of coverage listed in the contract.

Correct Answer: A

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