C_C4H56I_34 Exam Dumps | Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform

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Question 28/32

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Develop a custom business object.

B. Include a dedicated step pointing to the mashup in one of the phases of the case type.

C. Create a mashup to embed the web page of the external solution.

D. Define a custom screen for the mashup.

E. Use the web page URL of the external solution for extracting input parameters in the

Question 28/32

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