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- Question 34
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Question 34/37
Which capability ensures service agents send e-mail responses with the correct corporate branding?
Correct Answer: D
E-mail templates are used to define the fixed content (such as subject or disclaimer) andvariable parts (such as the form of address) of the email responses that service agents send to customers. E-mail templates can also be customized to include the corporate branding, such as logos, colors, fonts, and signatures, according to the needs of the service organization. E-mail templates can be created and maintained using the Configuring Email app in SAP Service Cloud Version 2. References = Configuring Email - SAP Learning, Maintain Email Templates | SAP Help Portal, Configuring Email Templates - SAP Customer Data Cloud, Configuring Email Templates | SAP Help Portal
- Question List (37q)
- Question 1: You are rolling out SAP Service Cloud Version 2 to multiple ...
- Question 2: Which of the following describe how access restrictions are ...
- Question 3: Which of the following actions can a service agent perform i...
- Question 4: Which of the following elements are mandatory to create a ne...
- Question 5: How can you adapt the status schema of a case type? Note: Th...
- Question 6: Which of the following features are available in the adaptat...
- Question 7: Which of the following objects can be displayed in the Entit...
- Question 8: You want to assign employees to multiple organizational unit...
- Question 9: Which field can be used to determine Service Level Agreement...
- Question 10: Which of the following account types can be used in SAP Serv...
- Question 11: Service agents working on a specific case type in SAP Servic...
- Question 12: To which objects can you assign employees in SAP Service Clo...
- Question 13: You have created and activated a new case type, but you forg...
- Question 14: You are configuring SAP Service Cloud Version 2 to automatic...
- Question 15: How can end users access the Customer Hub screen in Agent De...
- Question 16: You have determined that one of your products has a known fa...
- Question 17: Which objects can you assign to an installed base? Note: The...
- Question 18: You are setting up an organizational structure for a new imp...
- Question 19: Which of the following are mandatory attributes when creatin...
- Question 20: For which objects can you utilize categories in service cata...
- Question 21: What can you do with Microsoft Teams integration? Note: Ther...
- Question 22: Which configuration steps are mandatory to link customer e-m...
- Question 23: What can you do with Agent Desktop in SAP Service Cloud Vers...
- Question 24: Which of the following objects can you assign to an installe...
- Question 25: Which categories can you use when creating a service catalog...
- Question 26: Which of the following objects can be replicated from SAP Se...
- Question 27: What can the categories in the service catalog be used for? ...
- Question 28: Which of the following services can be activated in SAP Serv...
- Question 29: What information can be maintained in the Related Objects fa...
- Question 30: Which of the following objects can be displayed in the Timel...
- Question 31: What functionality can be enabled to assist agents with case...
- Question 32: Which elements can be used to determine the reaction time in...
- Question 33: Which element can be used to restrict access to views?...
- Question 34: Which capability ensures service agents send e-mail response...
- Question 35: What functionality can you use to grant user access to an SA...
- Question 36: Which services can be added to a business role? Note: There ...
- Question 37: You want to assign a value to a specific field based on anot...
