The SmartZone Trace Tool enables administrators to capture packet-level traces from selected APs, clients, or controller interfaces to troubleshoot communication issues.
As defined in RUCKUS One Online Help - Trace and Packet Capture, this tool is used to analyze AP-to-controller join problems, authentication failures, or network latency conditions. Administrators specify the client MAC and associated AP(s) to collect targeted trace logs.
RUCKUS Analytics 3.5 User Guide - Client Troubleshooting Section further notes that trace outputs can be downloaded as .pcap files for Wireshark analysis, providing detailed visibility into control-plane and data-plane interactions.
Other options serve different roles: AP Debug Mode provides command-line diagnostics; Network Health Dashboard shows aggregated metrics; Cluster Diagnostics assesses overall cluster health.
Reference:
RUCKUS One Online Help - SmartZone Trace Tool
RUCKUS Analytics 3.5 User Guide - Client Session Trace and Packet Capture RUCKUS AI Documentation - Advanced Packet-Level Troubleshooting