PEGAPCSSA87V1 Exam Dumps | If a customer reports an issue with their online order, an Investigation case is created. All assignments

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Pega Certified Senior System Architect (PCSSA) 87V1
Pegasystems.PEGAPCSSA87V1.v2022-12-26.q30
Question 9

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Question 9/30

If a customer reports an issue with their online order, an Investigation case is created. All assignments for Investigation cases are higher priority than assignment Which configuration supports the requirements to have a greater default urgency on Investigation case assignments?

A. Create a SLA rule and ensure that the assignment is ready immediately.

B. Increase the initial urgency on the case type settings.

C. Create a SLA rule and increase the initial urgency.

D. Configure an optional action to enable manual changes to case urgency.

Correct Answer: B

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