Hotspot Question
Consider this scenario:
A new Expense Report is submitted and must be reviewed. This assignment urgency and the initial urgency values are both set to 10.
The SLA starts when the assignment is created.
- If the goal elapses and the assignment is not yet completed, the
assignment urgency is increased by 10.
- If the deadline elapses and the assignment is not yet completed, the
assignment urgency increases by 10.
- If the passed deadline elapses and the assignment is not yet
completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.