Client XYZ Corp implement Pega Customer Service.
A customer service representative (CSR) needs to launch multiple application to manually update information to keep data synchronized across systems. The application are built in different technologies, decreasing the CSR's efficiency in handling customer request. The client has a requirement to launch all applications from the PEGA Customer service application. The client require that data flow to and from the Pega Customer Service application to the other results in the CSR handling customer request more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support requirement?