PEGACSA72V1 Exam Dumps | A process includes standard and gold program levels. When the deadline has passed for gold level cases,

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Pegasystems.PEGACSA72V1.v2018-04-10.q73
Question 70

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Question 70/73

A process includes standard and gold program levels. When the deadline has passed for gold level cases, the system transfers the case to the manager.
Which two configurations would you make to the SLA to support this requirement? (Choose two.)

A. Add an advance flow action to the deadline.

B. Add a transfer action to the deadline.

C. Increase the urgency level for gold level cases.

D. Use a when condition test for gold level cases.

Correct Answer: A,B

Explanation/Reference:
Explanation:
Reference: https://pdn.pega.com/using-service-levels-slas-pega-7

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