To support the requirement that all investigation cases are higher priority than other case types, create a service-level agreement (SLA) rule and increase the initial urgency (B). By setting a higher initial urgency on the SLA rule for Investigation cases, you ensure that these cases are prioritized over others from the moment they are created. This configuration directly influences the assignment urgency and worklist prioritization, aligning with the business requirement.References: Pega Community documentation on service-level agreements and case prioritization.