PEGACPBA73V1 Exam Dumps | In a help desk application, you have the following requirement: The Customer Support Representative must

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Question 18/27

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?

A. The case type

B. The stage

C. The process

D. The step

Correct Answer: C

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