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An organization uses Prisma Access for mobile users and logs to Cortex Data Lake. A user reports slow performance when accessing a SaaS application. The administrator suspects network latency between the user and the closest Prisma Access location or between Prisma Access and the SaaS provider, or potentially high load on the assigned Prisma Access node. Which log types or monitoring views in Cortex Data Lake or the Cloud Management Console could help diagnose these potential performance bottlenecks? (Select all that apply)
Correct Answer: B,C,D,E
Troubleshooting performance in a SASE environment involves looking at network path performance, application performance metrics, resource utilization, and session details. - Option A: GlobalProtect logs confirm connection status but don't show performance within the tunnel. - Option B (Correct): Monitoring views showing performance metrics for the Prisma Access location itself provide insight into potential bottlenecks at the cloud edge or connectivity issues from the edge to destinations. - Option C (Correct): Traffic logs, when analyzed for session duration relative to bytes transferred, can indicate slowness (e.g., long duration for small data transfer). While not showing latency directly, they provide session activity context. - Option D (Correct): APM data is specifically designed to measure application performance over the network, showing latency and other quality metrics from the user to the application. - Option E (Correct): System logs can indicate if the underlying Prisma Access node handling the user's traffic is experiencing issues (high CPU, memory pressure, restarts) that would impact performance.