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An organization uses the User-ID agent to control access to sensitive internal resources. A firewall engineer adds Security policies to ensure only User A has access to a specific resource. User A was able to access the resource without issue before the updated policies, but now is having intermittent connectivity issues. What is the most likely resolution to this issue?
Correct Answer: D
Intermittent access post-policy update suggests the User-ID agent isn't consistently mapping User A's IP. Adding the subnets of User A's machine and the resource to the Include List (Option D) ensures the agent monitors and maps those IPs, resolving connectivity by aligning User-ID with the policy. Option A (Ignore User List) excludes users, potentially blocking User A. Option B (Cloud Identity Engine) is unrelated unless specified. Option C (rate-limiting) isn't a standard User-ID feature. Documentation emphasizes the Include List for mapping issues. Reference: PAN-OS 11.2 Administrator's Guide, "User-ID" section - User-ID Agent Configuration.