CPMAI Exam Dumps | A project manager is preparing a contingency plan for an AI-driven customer service platform. They need

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Question 79/120

A project manager is preparing a contingency plan for an AI-driven customer service platform.
They need to determine an effective strategy to handle potential system downtimes. Which strategy addresses the project manager's objective?

A. Providing extensive training to customer service representatives on handling AI failures

B. Creating a robust customer service logging system to quickly identify and resolve issues

C. Implementing a manual override system for critical customer queries

D. Developing an automated fallback chatbot with limited capabilities

Correct Answer: C

Implementing a manual override system ensures that critical customer queries can still be handled when the AI platform is unavailable. This provides a practical contingency path that maintains service continuity and reduces operational risk during downtime.

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