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Alice is the HR manager at a medium-sized technology company She has noticed that the company's customer support team has struggled to meet the organization's goal of improving customer satisfaction. After discussing this with the team leads, Alice decided to analyze the training needs for the customer support department and followed a systematic approach to determine the training requirements. What is the next step Alice should lake after identifying and evaluating the abilities that the customer support employees should possess when performing their tasks?
Correct Answer: A
After identifying and evaluating the abilities that customer support employees should possess, the next step Alice should take is prioritizing the training needs. This involves determining which skills and knowledge areas are most critical for improving customer satisfaction and which training interventions should be implemented first. Prioritizing helps in efficiently allocating resources and addressing the most pressing gaps. This approach is supported by training needs analysis methodologies as outlined in the ADDIE (Analyze, Design, Develop, Implement, Evaluate) model, which is commonly used in instructional design.
